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FAQs

Access Frequently Asked Questions from our users about the Industry, our Company and Solutions.
I - About DOCONCHAIN

DOCONCHAIN was founded in June 2019 and has offices in Singapore, Hong Kong and the Philippines. The Company has the goal to quickly expand in Southeast Asia and in other Emerging Regions. 

DOCONCHAIN was created to solve current issues with other digital signature solutions. We bring higher security & privacy, flexible solutions, more control, innovative features, better user experience, at lower costs. Experience documents that are hack-proof, tracked and instantly verifiable. Control who can sign and see your documents.

DOCONCHAIN’s vision is to support all organizations in their digital transition to benefit from higher efficiency and competitiveness with significant time and cost savings. DOCONCHAIN is looking to first become the leader of digital signature in Asia and fast growing regions. 

DOCONCHAIN was created by experts in Cybersecurity, IT System Architecture, Company management, Compliance, International Business development, and Finance. Our team is mostly composed of Technology software developers, Product designers and researchers, Software Quality Testers and Compliance officers. 

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.

Remember:

  • Bullets are great
  • For spelling out benefits and
  • Turning visitors into leads.
II - What are the products and solutions of DOCONCHAIN?

Easily create and sign documents online with an efficient and user friendly interface. Documents are hack-proof, tracked, and authenticated. Users have full control on the security, privacy , branding, and communications settings. 

Protect any document or file on the Blockchain to secure its integrity and timestamps. Share trusted copies that can be authenticated as original and non-tampered. (currently available for integration only)

Verify the authenticity of documents and access all crucial data such as user identities, events and timestamps, and more. DOCONCHAIN developed the most sophisticated verification system with various options: scan the QR Code, click the QR Code, upload the document or enter the code on the platform, automatic system to system.

Access all the information and events of a document: user roles and identities, events and timestamps, blockchain security keys, certificate of completion. You can also provide access to the document, passport and certificate.

Securely store and access all your projects and signed documents in one place. Organize your files in folders and sub-folders.
III - Why choose DOCONCHAIN?

Documents, data, events and user identities are secured on a hack-proof blockchain technology. Users can fully trust the integrity of the information they share and access. 

Documents can be signed and accessed by guest users, this is the common scenario from other providers to provide as much ease of access as possible. We added the option to restrict the access of documents to designated users only who are required to identify themselves to preserve privacy. Document options can also be disabled for added control (no download, no printing, no sharing).  

Other providers have predetermined scenarios which are forced to users in terms of document rules, workflows, security, privacy, access, and notifications. We believe not all situations and documents are the same, and deserve unique choices. Decide if you want to add a timestamp, security key, QR Code, restrict signature types and access, modify document notifications and others. 

Most providers record basic events of documents and users but we go beyond as we believe more details will make the difference in any legal dispute. We track when a document is read, shared, downloaded, printed as well as the user account details, its device location and type.

Most providers have close to no way to authenticate documents or they are complex and outdated. We developed multiple simple ways: Scan or Click the QR Code, Upload the file or Input the file code in the platform. 

Most providers developed their platform more than 10 years ago with outdated designs making the experience complicated and painful for most users. We developed our solutions to be intuitive, engaging, positive experiences. 

Most providers developed their platform with traditional technologies, strict team structures in high paying countries. Their high costs of development are in their inherent design. We build our solutions with the latest technologies which are more secure, faster and cheaper (or they would not be invented!) and a agile and cost-effective team in the Philippines. We have cost of services in mind from the start and had it designed in our blueprints. We are in average 50% cheaper than competitors because we can and we want to provide secure solutions to most organizations, not only to those who can afford it.

IV - About Digital Signature

A Digital Signature is an easy, convenient, and fast way for people to agree and sign documents online. 

An Electronic Signature is a simple copy of a signature on a document, it is very easy, usually does not require any software or cost anything. But Electronic Signatures are not secured and encrypted, they do not store any events and timestamps, no identity of signers, cannot be integrated in workflows and take time to achieve. They are not legally binding. 

A Digital Signature is an advanced process which requires a sophisticated software to embed a signature on a document, store and secure the document, its timestamp events and meta data, and the user identities. Digital Signatures can be integrated in complex workflows, software and systems and they usually have a high very cost. They are legally binding. 

 

Yes, digital signatures are legally binding. They were officially recognized in 1996 with the United Nations Model Law on Electronic Commerce (MLEC), which equated their legal weight to traditional ink signatures. Many countries, including the United States, European Union, and others, have since implemented specific laws and regulations to govern the use of digital signatures.

Yes, digital signatures are legally recognized in the Philippines and are provided for in the Republic Act No. 8792 and the Electronic Commerce Act of 2000 (the “E-Commerce Act”) and its implementing rules and regulations.

The Electronic Commerce Act of 2000, along with its implementing rules, recognizes the legal validity of electronic signatures in the Philippines. The law provides a framework for using electronic signatures, and there are some court cases establishing specific precedents. Learn more here

All documents can be signed digitally. However, certain contracts may still require traditional notarization to be legally enforceable. This is particularly true for contracts that involve significant legal and financial implications such as land titles, deeds of sale, affidavits and sworn statements, and powers of attorney, among others.

V - About Blockchain

Blockchain is a highly secured and hack-proof way to record information through decentralization, advanced cryptographic techniques, and cannot be deleted. 
It was conceptualized back in the early 1990s before being launched in 2008 and is considered as the best way to secure organizations. 

There are four (4) types of Blockchain technology namely:
  1. Public: Open to anyone with internet access. Users can freely join and participate as authorized nodes, accessing past and present records and engaging in mining activities. Public blockchains are primarily used for mining and trading cryptocurrencies such as Bitcoin.
  2. Private: Operates within a controlled environment, such as a closed network or under a single entity's control. Unlike public blockchains, where anyone can join and contribute computing power, private blockchains are typically confined to a small network within a specific company or organization.
  3. Hybrid: Merges features of both private and public blockchains. Organizations can establish a private, controlled system alongside a public, open system. This allows them to determine who can access specific blockchain data and what information should be publicly available.
  4. Consortium: Also known as a federated blockchain, it combines elements of both private and public blockchains. Multiple organizations collaborate on a decentralized network, creating a private blockchain with limited access to a specific group. This approach mitigates the risks associated with single-entity control found in private blockchains.

Different companies all across the world are now using blockchain technology as a crucial part of their day-to-day operations. Some include:
Google, Microsoft, Samsung, Huawei, Amazon, Facebook, Apple, IBM, Alibaba Group, Ford, Nestle, Intel, Mercedes-Benz, Siemens, Pfizer, Walmart, Oracle, NTT Data, Accenture, SAP, Fujitsu, Hitachi, J. P. Morgan, Swift, UBS, Nestlé, Thales, Honeywell Aerospace, etc.

DOCONCHAIN is using the Hyperledger Blockchain, a Private blockchain which was specifically built for Enterprise and Government use case.
The Hyperledger Fabric framework is  being used as it is the most adapted for document security, tracking, authentication and sharing.

DOCONCHAIN uses blockchain for several key benefits:
Permissioned Network:
  • Unlike public blockchains like Bitcoin, Fabric operates on a permissioned network.
  • This means only authorized entities can join the network and participate in transactions.
  • This provides greater control and security, making it suitable for businesses and organizations that require privacy and confidentiality.
Privacy and Confidentiality:
  • Fabric allows for private transactions and data sharing within specific channels.
  • This ensures that sensitive information remains confidential and accessible only to authorized parties.
  • This is crucial for industries like finance and healthcare where data privacy is paramount.
Scalability and Performance:
  • Fabric is designed to handle high transaction volumes and scale to meet the demands of enterprise-level applications.
  • It supports parallel processing and modular architecture, enabling efficient and scalable operations.
Flexibility and Customization:
  • Fabric's modular architecture allows for customization and integration with existing systems.
  • Businesses can tailor the platform to their specific needs and integrate it seamlessly with their existing IT infrastructure.
Enterprise Focus:
  • Hyperledger Fabric is specifically designed for enterprise use cases.
  • It addresses the unique requirements of businesses, such as scalability, privacy, and integration with existing systems

DOCONCHAIN uses blockchain to secure multiple sets of data to make sure critical information stay immutable. 
These information are the document name, its timestamp events (creation, sent, viewed, signature, validation, completion, access, download, print, shared), file size, document security and event keys, the users' UUIDs, their full name and email. 
VI - How to use the DOCONCHAIN Platform?

DOCONCHAIN is accessible across multiple devices, including desktop computers, laptops, tablets, and mobile phones.
Services are available through any Internet Web Browser or on native apps in the Apple Store or Android Play Stores.
For optimal experience, make sure to always update your computer, web bowsers and apps to the latest versions.
We recommend to use the website version of the platform on a computer to access all the latest features.

To create an account, you will need to share your full name, a valid email and create a password.
Go to doconchain.com and click the (Log in) or (Try for Free) button or go to the platform at https://app.doconchain.com/.
You can also conveniently sign up using your existing Google, Microsoft, or LinkedIn account. Click here to learn more.

Yes, DOCONCHAIN offers a free account without any limit in time and we won't ask for your credit card details!
The free account allows users to sign documents faster and secure them conveniently in their vault.
Users can test basic features before making sure which paid plans better fit their needs. 

Yes, a 14-day free trial is available for our Business plan, and no credit card details are needed!
Experience the power of sending and verifying unlimited documents during this period, as well as advanced user roles, additional security and privacy settings, team and branding features, and more!
To activate your trial account, simply go to https://app.doconchain.com/pricing and click the (Start 14 days trial) button under the Business Plan.
You can also request for free trial document credits to test the Enterprise plan. 

DOCONCHAIN products and services are available in 4 different plans to fit specific team sizes, document volumes, features, and budgets:
  • Free Plan: Best for individual getting started with digital signatures. It includes: 
    • 10 projects per month 
    • Basic features 
  • Essential Plan: Designed for consultants and small-sized businesses with basic needs. It offers: 
    • 50 projects per month 
    • Essential features 
  • Business Plan: Ideal for small and medium sized organizations or teams with advanced needs. Features include: 
    • Create your team 
    • Unlimited projects per month 
    • Advanced features 
  • Enterprise Plan: Designed for large organizations with complex requirements. It includes all the features of the Business Plan but adds several key capabilities tailored for enterprises, including: 
    • Complex user roles 
    • Advanced configurations 
    • Enhanced branding 
    • API integration 
    • Custom development 
Learn more on our Pricing page or Contact us.

To upgrade your plan, log into your DOCONCHAIN account and visit the "Plans" section on the left panel. Select your desired plan and proceed to checkout. For more details on our plans, click here.
The Enterprise Plan is only available after contacting us. 

The platform supports a wide range of document formats in addition to PDF, including MS Office files (DOCX, DOC, DOTX, DOCM, PPTX, PPT, PPTM, XLS, XLSX, XLSM).
To ensure optimal processing and security, uploaded documents are automatically converted to PDF format.
Please note that each document should not exceed 25 MB in size.
VII - How to sign on DOCONCHAIN?

No, signers are not required to have a paid account to sign documents on DOCONCHAIN. Signing documents is entirely free, so anyone who receives a document request can sign it without any cost. Signing documents is also unlimited, so signers can sign documents without any restrictions or conditions. 

No, signatories are not required to create an account or to verify their email to sign a document. Signatories only need a valid email to receive the signature request by email. On the email, the unique link will redirect to the platform to sign the document. This is called guest signing. Guest signers can configure their signature (either drawn, picture upload, or typed), which will be saved for future document signing. If you don't have an account, the final documents will be sent to your email.

The sender of a document can restrict the access and signature of a document from Guest signers. During the Project Creation, under the Settings and Active Document Access, the sender can select Account creation required under the Account restriction. This will require users to create an account and log in to access and sign the document for higher security and identification. This setting cannot be changed by the Creator after the document is sent. 
The sender of a document can also restrict the access of the completed document to users who have an account and are logged in, under the Settings, Completed Document Access, Viewer access and Account Restriction. This setting can be changed by the Creator any time after the document is sent. 

Users who are required to create an account can have a Free, Essential, Business, or Enterprise account. 

Having an account will allow users to experience more benefits from DOCONCHAIN. 
Your profile can be completed with more information to share with other users such as your Profile picture, Full name, Job title, Company name, Industry, and Country. This will provide more trust to your network. 
You can save more signatures and configure better designs to show your best signature to others. 
Users with an account can access all the past documents they signed in their Vault. Download or Print documents in one click, save them in Folders and sub-Folders for more convenience. Check the audit trails, certificates of completion, and passport for more security. 
With an access to all documents in their Vault, users with an account can disable notifications when they sign documents to avoid too many emails or to select only the documents that really matter.
 

Yes, to initiate the document signing process, you'll need a DOCONCHAIN account. This will enable you to create, send, and manage your documents seamlessly. User can create a Free account to send signature requests. 
VIII - Costs and Payment?

For now, our platform only accepts USD and PHP to subscribe to the Essential and Business plans. You can select which currency best fits your needs. We are working on adding more currencies for more convenience such as EUR, SGD, HKD, and many others. 
For the Enterprise Plan, we accept almost all currencies, reach out to us to know more!

For the Essential and Business plans, the payment of the monthly or yearly subscriptions have to be made by Credit Card (either Visa or Mastercard). A Credit Card is required since payment is made upfront and is regularly recurring. 
For the Enterprise plan, as it is an upfront payment but not regularly recurring, Credit Cards are also accepted but also Paypal, Bank transfers, eWallet payments, and other over the counter options. 
Reach out to us if we can help you make payments. 
 

Yes, all payments are fully secured. DOCONCHAIN relies on the world's best payment partners, Stripe and Xendit, to manage its clients' payments. DOCONCHAIN has never access to its clients' information and payment details, they are directly processed by its payment partners. 

To change or cancel your plan, navigate to the Plans page. Select the desired plan, whether it's a paid plan or the free plan. Please note that canceling a paid plan will take effect at the end of your current billing cycle. You will continue to enjoy the benefits of your paid subscription until then. For trial plans, cancellation is immediate.

If a payment for a new subscription fails, the subscription will not be activated, and the user will need to retry the payment. For recurring payments, the user will receive an email notifying them of the failed payment and prompting them to update their payment method. DOCONCHAIN will attempt to process the payment four times within a 30-day grace period: on the 3rd, 7th, 10th, and 24th day after the scheduled billing date.
 
To ensure successful payment processing, the user or their organization's admin should update the payment method on the Billing page before the retry schedule. If the payment remains unsuccessful after the grace period, the user's subscription will revert to the previous plan.
IX- How to get support from DOCONCHAIN?

The platform provides user support through an integrated chat box. Users can access automated troubleshooting or connect with a live agent for immediate assistance.

Our dedicated support team is here to assist you. You can contact us directly at support@doconchain.com or connect with any member of the DOCONCHAIN team via email.

For complex technical issues, we offer virtual support sessions with our Filipino team. These sessions provide in-depth assistance and guidance to ensure a seamless resolution. You may book a meeting here.

DOCONCHAIN offers additional support channels through WhatsApp and Viber, enabling teams to connect quickly and receive prompt, personalized assistance.